Cancelling orders

If you have submitted your school uniform order and received your confirmation email, you can still cancel your order provided that your order has not been processed.

Please reply to the order confirmation email and mark it ‘CANCEL MY ORDER’ in the subject line. Ensure to include your name, invoice address postcode, the product ordered and order number on the email.

If you have misplaced your confirmation email – send an email to, with the subject line “CANCEL MY ORDER” and quote your order number, your name, invoice address postcode and product(s) ordered. Simply log onto your account area of the website to find your past order(s) if you cannot remember what you ordered.

If you wish to cancel your order after the awaiting picking stage, you will need to wait until you receive your school uniform order and then follow our Returns Policy. On cancellation, for whatever reason, you must return to us the goods we have delivered to you.