If for any reason you are unhappy with any school uniform item that you have purchased from us, you can return the item to us in its original condition within 30 days of delivery for a refund. All parcels you receive from us contain a pre-paid returns label which you can use to return items to us.
Please note: If you require a replacement school uniform item, we advise you to make a separate order online as this will then ensure the fastest delivery time. All orders received are made to order as we carry plain stocks and then embroider or print the school logo as required.
1. Return the item using the ‘Delivery Note’ included with your order, indicating the reason for return. Details for how to complete the information are on the reverse side of the delivery note. If you do not have the original ‘Delivery Note’, please simply send the details below with your returned item(s);
You MUST include the above details with the item(s) you are returning. Without them, we are unable to identify who the return is from and process a refund.
2. Wrap the school uniform item securely in appropriate packaging. Stick the returns label to the outside of your package.
3. Take your parcel to the local DPD drop-off store and ask for a proof of posting receipt. The free returns service is tracked. Keep your proof of postage receipts in a safe place as we cannot be held responsible for school uniform items that fail to reach us. If you choose to pay for return postage, instead of using our returns label, we will not refund the postage you have paid.
4. Processing returns and refunds may take up to 10 working days from our receipt of the returned item. Where you have paid by credit/debit card, refunds will be made to the card used. Where you have paid by cheque, refunds will be made by bank transfer. We will contact you for your bank details as we are unable to issue cheques.
When making a return, if you request an alternative item please check the price of the new item you would like us to send (the price of a style can vary by size).
If the alternative item is a higher price, please:
This will help us process your replacement order more quickly.
If we have not received your confirmation or payment, we will contact you. We will not process the order for the alternative item until we have your authorisation or cheque payment.
If the price of the alternative item is lower than the original purchase, we will refund the difference.
In the unlikely event that you receive school uniform items which are not what you ordered or are damaged or defective in any respect, we shall quickly and smoothly resolve the issue. We will replace or repair any damaged or defective goods, or refund to you the amount you paid for the items provided that you notify us of the problem by email. All issues need to be raised with the customer service team email address (firstname.lastname@example.org) within 3 working days of delivery of the items. If we request you to return the items to us. Any like-for-like replacement will be ordered at no additional cost. This does not affect your statutory rights if you are contracting as a consumer.
If you are unhappy with any school uniform item that you have purchased from us, you can return it within 90 days of delivery for an exchange. All parcels you receive from us contain a reply-paid returns label which you can use to return items to us. This does not affect your statutory rights if you are contracting as a consumer.