Terms & Conditions
The use of this Website is subject to the following Terms and Conditions which set out the rules for how we run the Website and we advise all users of this Website to read them. By using this Website you acknowledge that you have read and you agree to be bound by and comply with these Terms and Conditions.
We reserve the right to change the contents of this Website, including these Terms and Conditions at any time without notice by posting such changes on the Website. We would advise all users of this Website to familiarise themselves with the Terms and Conditions regularly to ensure that they are aware of any changes. Use of the Website after a change has been posted will signify the users acceptance of the modified Terms and Conditions.¬†If you do not accept these Terms and Conditions, please do not use this Website.
SHOPPING ON THIS WEBSITE
The following Terms and Conditions apply to how we supply any School Uniform displayed for sale on this Website which you purchase through this Website or otherwise. Nothing in these Terms and Conditions affects your statutory rights if you are contracting as a consumer. The information, service and School Uniform displayed for sale on this Website are intended for use by residents of the UK only, and are not aimed at or intended for use by residents of any other jurisdiction.
By placing an order through our site, you warrant that:
(i) you are legally capable of entering into binding contracts on your own behalf or on behalf of the school for¬†whom you are acting (as applicable); and
(ii) you are at least 18 years old.
HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
After placing an order, you will receive an email from us acknowledging that we have received your order. Please¬†note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy items¬†of School Uniform displayed for sale on this Website. All orders are subject to acceptance by us, and we will¬†confirm such acceptance to you by sending you an email that confirms that items of School Uniform have been¬†dispatched. The contract between us will only be formed when we send you such dispatch confirmation. The contract¬†will only relate to those items of School Uniform ordered whose dispatch we have confirmed in such confirmation,¬†and we will not be obliged to supply any other items of School Uniform that may have been part of your order until
the dispatch of such items has been confirmed in a separate dispatch confirmation. Anyone who is not a party to the¬†contract is not entitled to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.
All orders received are made to order as we carry plain stocks and then embroider or print the school logo as required.
Prices shown on the website are exclusive of VAT. VAT is added at the checkout stage, so you will be shown VAT inclusive prices before you make payment (please note that young children’s clothing and footwear generally has a zero rate of VAT).
The placing of School Uniform products on this Website is an invitation to accept offers for School Uniform products and is not an offer to sell at the listed price nor is it binding on us. We are under no obligation to accept your School Uniform order.
In the event a School Uniform product is listed at an incorrect price due to a typographical error, we will notify you of the correct price and we will give you the choice of either purchasing the School Uniform product at the correct price or cancelling your School Uniform order. If you confirm you want the product at the corrected price we will deliver the product to you. If payment has been charged for the purchase and you cancel your order we will, on return of the Goods, issue a refund. Except as otherwise expressly provided in these Terms and Conditions, you have no right to cancel or amend any order for any items of School Uniform once placed and received by us.
We accept payment by Credit Card, Charge Card, Debit Card or by Mail Order using the School Uniform order form issued to your school with a cheque attached as payment. All orders received are made to order as we carry plain stocks and then embroider or print the school logo as required. We shall not process any School Uniform orders until we receive confirmation of payment.
Your Payment Card is debited at the time of placing your School Uniform order and sometimes a password may be asked for. This is an additional security measure requested by your card provider.
All transaction information passed between this website is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from our payment service provider are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing we pass to our payment service provider can be examined, used or modified by any third parties attempting to gain access to sensitive information.
All orders received are made to order as we carry plain stocks and then embroider or print the school logo as required (unless your school is signed up to the ‘In-Stock Programme‘.
We aim to deliver School Uniform orders to UK mainland addresses within 15 to 20 working days (excluding bank holidays) of you placing your School Uniform order. We do our best to get your School Uniform to you as soon as possible and as a result some orders may arrive earlier.
When your School Uniform order is dispatched we send you an Email letting you know that your School Uniform order was sent by either Royal Mail or by Courier.¬†If your School Uniform order was sent by courier your dispatch Email will have a tracking number and a link to our¬†courier‚Äôs website. Please refer to this Email and click on the relevant link then enter your tracking number if¬†requested.
If sent by courier, the delivery company will attempt delivery of your School Uniform order twice and will leave you a card each time to tell you that they have attempted delivery, or they will leave you a card to tell you that they have left it at a secure area of your property (if requested). After the second failed attempt your School Uniform order will be returned to us and we will contact you to advise.
If sent by Royal Mail your postman will attempt one delivery and will leave you a card so that you can contact them and arrange a redelivery or to collect it from your local Royal Mail depot.
School Uniform items supplied are subject to availability of stocks at the date of your order. If you are ordering more than one item, your School Uniform may be sent to you in instalments if certain items are out of stock.¬†We will inform you as soon as we can if we are unable to deliver your School Uniform within 21 days of your School¬†Uniform order and you may agree an alternative delivery period or you may cancel the order. In no event shall we be¬†liable for any damages or penalty for any delay in delivery.
RISK AND TITLE
Items of School Uniform ordered by you will be at your risk from the time of their delivery. Ownership of items of¬†School Uniform ordered by you will only pass to you when we receive full payment of all sums due in respect of such¬†items or upon their delivery, whichever is the later.
YOUR RIGHT TO CANCEL
Please refer to the page “Cancelling Orders“.
Please refer to the page “Returns & Refunds“.
DELIVERED INCORRECT, DEFECTIVE or DAMAGED GOODS
Please refer to the page “Returns & Refunds“.
Personalised items, such as leavers hoodies and T shirts, which have been custom designed cannot be returned for any reason unless they are faulty in any material respect. This does not affect your statutory rights if you are contracting as a consumer. Orders for personalised items cannot be cancelled once they have entered the production stage. By cancelling an order before production you may still incur charges for work that has already been carried out for your order eg artwork and print screens.
In the event that we fail to meet our high standards of customer service please do not hesitate to contact us by email to email@example.com. We will do our very best to deal with your complaint as soon as possible and make every effort to reach a satisfactory conclusion.
We use Sage Pay as our payment service provider (PSP). It is our top priority to ensure that our customers‚Äô transaction data is kept secure at all times.
Transaction & system security
All transaction information passed between our site and Sage Pay‚Äôs systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing we pass to Sage Pay‚Äôs servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. We operate within the strict standards enforced by the Payment Card Industry Data Security Standards (PCI-DSS) compliance procedures.
Who we are
What information do we collect about you?
We collect information about you when you:
- Place an order for our products
- Register as a user for our website
- Use our website
- Contact us with an enquiry
Personal information we collect includes but is not limited to: your name, address, email address, delivery address(es) for your orders, telephone number and your product selection and actions on our website.
Why do we collect this information about you?
We collect and use your information:
- In order to process your order, returns, exchanges, enquiries and manage your account. Without this information we cannot provide the services you have requested.
- We may also use your data to send you offers and promotions more tailored to you.
Sending you marketing information
We may use your information to:
Remind you to order uniform, inform you of final dates for ordering uniform where you have previously ordered and to advise you of changes to uniform for your schools.
You have the right to opt out of receiving communication of this type.
Where you have agreed, we may use your information to:
- Send you marketing information such as special offers, promotions, other products, services and marketing information that we think may be of interest to you. We may also ask you to take part in surveys and competitions.
-You have to opt in to receive this type of communication and have the right at any time to stop us from contacting you.
- Share with companies within the Hubaco group which YourSchoolUniform.com Ltd is a part, so that they may offer you their products and services. These companies are currently Terra Nova Equipment Ltd and Terra Nova Expedition Services Ltd.
-You have to opt in to receive this type of communication and have the right at any time to stop further communication from other companies in the group.
¬†–You have the right to withdraw your consent to receive marketing from us at any time. You can do this by logging into your account where you have one, clicking ‚Äėunsubscribe‚Äô at the bottom of our marketing emails or contacting us directly at firstname.lastname@example.org with ‚Äėunsubscribe‚Äô in the subject field.
Where we store your data
Your personal data is stored in our website and company systems.
How long we keep your data for
The personal information you provide to us will be retained only for as long as necessary to fulfil the purposes for which the information was collected or as required by law.
¬†Do we share your data?
¬†For the purpose of providing our services and products to you we may share your personally identifiable information with:
- Organisations which provide a service to us or act on our behalf, on the understanding that they will keep the information confidential, for example, our IT providers, Accountants, couriers and email marketing providers. If they are located in another country (which may be outside the European Economic Area) we will make sure that they agree to apply the same levels of protection as we are required to apply to information held in the UK and to use your information only for the purpose of providing the service to us.
- Any third party to whom we have a duty to do so in order to satisfy any legal or regulatory requirements, such as HMRC.
- Our policy is not to share personally identifiable information with third parties, unless required by law, in order to perform our obligation to you (such as fulfilling an order) or where you have specifically agreed to receive communication from a third party.
How can I correct or access the information about me?
We want to make sure that your personal information is accurate and up to date.
- You may update information held on our website by logging into your account where you have one.
- You may also ask us to correct or remove information you think is inaccurate.
- You have the right to request a copy of the information that we hold about you.
If you would like to correct, remove or a copy of some or all of your personal information, please email or write to us at the following address.
Data Protection Officer
Coney Green Road
Who is the Controller?
The Data Controller is YourSchoolUniform.com Ltd,¬†Hubaco House, Railway View, Coney Green Road, Clay Cross, Chesterfield, S45 9HZ | Tel: +44(0)1773 833300 | email: email@example.com
More information about Data Protection and your rights under the GDPR are available at: www. https://ico.org.uk/
¬†You have the right to lodge a complaint with the Information Commissioner‚Äôs Office (ICO) https://ico.org.uk/if you feel that there is a problem with the way we are handling your personal data.
USE OF WEBSITE CONTENT
Please do not use the Website in any way that may infringe the intellectual property rights contained in the Website without our express permission (although you may download and print out pages from the Website for the sole purpose of viewing for your own personal information). Any rights not expressly granted in these Terms and Conditions are reserved by us.
LIMITATION OF LIABILITY
In respect of any cause of action or claim (including any action under any tort (including negligence), for breach of contract, for misrepresentation (other than fraudulent misrepresentation), for intellectual property infringement, under any statute or otherwise) arising out of or in connection with any purchase of School Uniform items made from us (whether through this Website or otherwise), with any loss or damage to any purchased School Uniform items in transit, with any use of this Website or otherwise: (i) we shall (if and to the extent that the cause of action relates to any or all of the School Uniform items purchased) repair or supply the items in question
again or refund the amount paid by you in respect of the items in question; and (ii) save in respect of liability for death or personal injury due to negligence, liability for fraud or fraudulent misrepresentation or for any other liability that cannot be in any way excluded or limited at law:
- our entire liability shall be limited to and not exceed an amount equal to the value of the School Uniform items¬†purchased by you or the actual proceeds received by us under our relevant insurance policy or policies in respect¬†of the liability in question, whichever is the greater; and
- we shall not be liable for any such cause of action or claim unless you have given us notice of the cause of¬†action or claim within three months of becoming aware of the circumstances giving rise to the cause of action or¬†claim or, if earlier, three months from the time you ought reasonably to have become aware of such circumstances.
Save in respect of liability for death or personal injury due to negligence, liability for fraud or fraudulent¬†misrepresentation or for any other liability that cannot be in any way excluded or limited at law, we shall not be¬†liable to you for any of the following, whether arising from any cause of action or claim arising out of or in¬†connection with any purchase of School Uniform items made from us (whether through this Website or otherwise), with¬†any loss or damage to any purchased School Uniform items in transit, with any use of the Website or otherwise¬†(including under any tort (including negligence), for breach of contract, for misrepresentation (other than
fraudulent misrepresentation), for intellectual property infringement, under any statute or otherwise):
- any indirect, special or consequential losses;
- any losses or damages arising out of changes made to the content of this Website by unauthorised third
- any loss of business or business opportunity, contract, profit, revenue, goodwill, reputation, use or
- anticipated savings; or
- any loss or damage to your or any third party’s data or records.
Nothing in these Terms and Conditions shall exclude or limit our duties and liabilities under any applicable¬†legislation or any conduct of business rules which we are bound to comply with. Except as expressly provided in¬†these Terms and Conditions we exclude all representations, conditions and warranties whether express or implied (by¬†statute or otherwise) to the fullest extent permitted by law.
LAW AND JURISDICTION
These Terms and Conditions will be governed by and construed in accordance with the laws of England and Wales. ¬†Disputes arising in relation to this Website shall be subject to the exclusive jurisdiction of the courts of England and Wales. If any provision of these Terms and Conditions are found to be invalid or unenforceable by a court, it will be severed from the rest of these Terms and Conditions which shall remain unaffected.
These Terms and Conditions represent the entire agreement and understanding between you and us relating to any purchase of School Uniform items made from us and any use of this website and supersede all other statements, representations or warranties (whether written, made by email or oral) made by you and us in respect thereof. Nothing in these Terms and Conditions shall affect the liability of either party in respect of any misrepresentation, warranty or condition that it makes fraudulently.
We shall not be liable to you for any delay in, or failure of, performance of our obligations under these Terms and Conditions arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.
DISCLAIMER OF CONTENT
Whilst we have taken all reasonable steps to ensure the accuracy and completeness of the information on this Website it is provided on an “as is” basis and we give no warranty and make no representation regarding the accuracy or completeness of the content of this Website. Further, no warranty is given that this Website shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability.
Access to and use of this Website is at the user’s own risk and we do not warrant that the use of this Website or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection. We accept no liability for viruses. You are recommended to take all appropriate safeguards before downloading information or images from this Website.
The information contained in this Website has not been written to meet your individual requirements and it is your sole responsibility to satisfy yourself prior to ordering any products from us that they are suitable for your purposes. Orders will be subject to our Terms and Conditions.¬†Any advice given on this Website is for guidance purposes only. Any such advice should not be relied upon or used as a substitute for legal or other professional advice on your specific requirements.
OWNED AND OPERATED BY
This is the Your School Uniform website (http://www.yourschooluniform.com) which is owned, operated and maintained by Yourschooluniform.com Limited (“we”, “us” and “our”). We are registered in England and Wales under company number 05135793 and our registered office is at Hubaco House, Railway View, Coney Green Road, Clay Cross, Chesterfield, S45 9HZ.