Customer Services

Where is my order?

If you need help with an order you've recently placed, take a look at the information here to see if we can help. If you've already placed an order at, you can track the order process at any time online


We aim to dispatch school uniform orders to UK mainland addresses within 10 to 15 working days of you placing your order (excludes bank holidays). During busy periods (July/August) this may take a little longer. Take a look at our delivery options here.

Returns & Refunds

If for any reason you are unhappy with any school uniform item that you have purchased from us, you can return the item to us in its original condition within 30 days of delivery for a refund. Read our full returns policy here.


We accept payment for orders made on our website by Credit/Debit Card, or by cheque. Your payment card is debited at the time of placing your school uniform order and sometimes a password may be asked for. Read our payment methods here.

Cancelling Orders

If you have submitted your school uniform order and received your confirmation email, you can still cancel your order provided that it has not yet been picked for production. Read more here.


We try to provide as much information as possible on our website to help you order the school uniform you need quickly and correctly. If you have any questions about your order (or anything else) you might find what you're looking for here.

Clothing Size Guide

Before placing your order with us, we always advise you to measure your child for an accurate size. Our sizing guide here will help you know how to correctly measure your child.

Contact Us

Still not found what you're looking for? We're here to help. You can contact us here and we will respond as quickly as possible.