Terms & Conditions

The use of this Website is subject to the following Terms and Conditions which set out the rules for how we run the Website and we advise all users of this Website to read them. By using this Website you acknowledge that you have read and you agree to be bound by and comply with these Terms and Conditions.

We reserve the right to change the contents of this Website, including these Terms and Conditions at any time without notice by posting such changes on the Website. We would advise all users of this Website to familiarise themselves with the Terms and Conditions regularly to ensure that they are aware of any changes. Use of the Website after a change has been posted will signify the users acceptance of the modified Terms and Conditions. If you do not accept these Terms and Conditions, please do not use this Website.

SHOPPING ON THIS WEBSITE

The following Terms and Conditions apply to how we supply any School Uniform displayed for sale on this Website which you purchase through this Website or otherwise. Nothing in these Terms and Conditions affects your statutory rights if you are contracting as a consumer. The information, service and School Uniform displayed for sale on this Website are intended for use by residents of the UK only, and are not aimed at or intended for use by residents of any other jurisdiction.

YOUR STATUS

By placing an order through our site, you warrant that:
(i) you are legally capable of entering into binding contracts on your own behalf or on behalf of the school for whom you are acting (as applicable); and
(ii) you are at least 18 years old.

HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy items of School Uniform displayed for sale on this Website. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that items of School Uniform have been dispatched. The contract between us will only be formed when we send you such dispatch confirmation. The contract will only relate to those items of School Uniform ordered whose dispatch we have confirmed in such confirmation, and we will not be obliged to supply any other items of School Uniform that may have been part of your order until
the dispatch of such items has been confirmed in a separate dispatch confirmation. Anyone who is not a party to the contract is not entitled to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.

PRICES

All orders received are made to order as we carry plain stocks and then embroider or print the school logo as required.

Prices shown on the website are exclusive of VAT. VAT is added at the checkout stage, so you will be shown VAT inclusive prices before you make payment (please note that young children’s clothing and footwear generally has a zero rate of VAT)

The placing of School Uniform products on this Website is an invitation to accept offers for School Uniform products and is not an offer to sell at the listed price nor is it binding on us. We are under no obligation to accept your School Uniform order.

In the event a School Uniform product is listed at an incorrect price due to a typographical error, we will notify you of the correct price and we will give you the choice of either purchasing the School Uniform product at the correct price or cancelling your School Uniform order. If you confirm you want the product at the corrected price we will deliver the product to you. If payment has been charged for the purchase and you cancel your order we will, on return of the Goods, issue a refund. Except as otherwise expressly provided in these Terms and Conditions, you have no right to cancel or amend any order for any items of School Uniform once placed and received by us.

PAYMENT

We accept payment by Credit Card, Charge Card, Debit Card or by Mail Order using the School Uniform order form issued to your school with a cheque attached as payment. All orders received are made to order as we carry plain stocks and then embroider or print the school logo as required. We shall not process any School Uniform orders until we receive confirmation of payment.

Your Payment Card is debited at the time of placing your School Uniform order and sometimes a password may be asked for. This is an additional security measure requested by your card provider.

All transaction information passed between this website is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from our payment service provider are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing we pass to our payment service provider can be examined, used or modified by any third parties attempting to gain access to sensitive information.

DELIVERY

All orders received are made to order as we carry plain stocks and then embroider or print the school logo as required (unless your school is signed up to the ‘In-Stock Programme‘.

We aim to deliver School Uniform orders to UK mainland addresses within 15 to 20 working days (excluding bank holidays) of you placing your School Uniform order. We do our best to get your School Uniform to you as soon as possible and as a result some orders may arrive earlier.

When your School Uniform order is dispatched we send you an Email letting you know that your School Uniform order was sent by either Royal Mail or by Courier. If your School Uniform order was sent by courier your dispatch Email will have a tracking number and a link to our courier’s website. Please refer to this Email and click on the relevant link then enter your tracking number if requested.

If sent by courier, the delivery company will attempt delivery of your School Uniform order twice and will leave you a card each time to tell you that they have attempted delivery, or they will leave you a card to tell you that they have left it at a secure area of your property (if requested). After the second failed attempt your School Uniform order will be returned to us and we will contact you to advise.

If sent by Royal Mail your postman will attempt one delivery and will leave you a card so that you can contact them and arrange a redelivery or to collect it from your local Royal Mail depot.

School Uniform items supplied are subject to availability of stocks at the date of your order. If you are ordering more than one item, your School Uniform may be sent to you in instalments if certain items are out of stock. We will inform you as soon as we can if we are unable to deliver your School Uniform within 21 days of your School Uniform order and you may agree an alternative delivery period or you may cancel the order. In no event shall we be liable for any damages or penalty for any delay in delivery.

RISK AND TITLE

Items of School Uniform ordered by you will be at your risk from the time of their delivery. Ownership of items of School Uniform ordered by you will only pass to you when we receive full payment of all sums due in respect of such items or upon their delivery, whichever is the later.

YOUR RIGHT TO CANCEL

Please refer to the page “Cancelling Orders“.

RETURNS POLICY

Please refer to the page “Returns & Refunds“.

DELIVERED INCORRECT, DEFECTIVE or DAMAGED GOODS

Please refer to the page “Returns & Refunds“.

PERSONALISED ITEMS

Personalised items, such as leavers hoodies and T shirts, which have been custom designed cannot be returned for any reason unless they are faulty in any material respect. This does not affect your statutory rights if you are contracting as a consumer. Orders for personalised items cannot be cancelled once they have entered the production stage. By cancelling an order before production you may still incur charges for work that has already been carried out for your order eg artwork and print screens

COMPLAINTS PROCEDURE

In the event that we fail to meet our high standards of customer service please do not hesitate to contact us by email to info@yourschooluniform.com. We will do our very best to deal with your complaint as soon as possible and make every effort to reach a satisfactory conclusion.

SECURITY

We use Sage Pay as our payment service provider (PSP). It is our top priority to ensure that our customers’ transaction data is kept secure at all times.

Transaction & system security

All transaction information passed between our site and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing we pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. We operate within the strict standards enforced by the Payment Card Industry Data Security Standards (PCI-DSS) compliance procedures.

PRIVACY POLICY

We take the privacy of our users seriously. Below we set out our privacy policy, which governs the way in which we process any personal information that you provide to us. If we decide to change our privacy policy for the Website, we will post those changes here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. You can access our home page and browse our site without disclosing your personal data.

Personal information will only be collected with your consent. Your personal information (which includes your name, address and any other details you provide to us which identify you as an individual) will be processed by us for the following purposes.

To request any information we have about you, and to correct any details, please write to: The Data Protection Officer, Your School Uniform, Summit House, Salcombe Court, Salcombe Road, Alfreton DE55 7EG.

If you have any enquiries or concerns about our privacy policy, please contact info@yourschooluniform.com. If at
any time you wish us to stop processing the information we have about you as a result of your use of this Website
please send a message to info@yourschooluniform.com and insert “unsubscribe” as the subject heading.

USE OF WEBSITE CONTENT

Please do not use the Website in any way that may infringe the intellectual property rights contained in the Website without our express permission (although you may download and print out pages from the Website for the sole purpose of viewing for your own personal information). Any rights not expressly granted in these Terms and Conditions are reserved by us.

LIMITATION OF LIABILITY

In respect of any cause of action or claim (including any action under any tort (including negligence), for breach of contract, for misrepresentation (other than fraudulent misrepresentation), for intellectual property infringement, under any statute or otherwise) arising out of or in connection with any purchase of School Uniform items made from us (whether through this Website or otherwise), with any loss or damage to any purchased School Uniform items in transit, with any use of this Website or otherwise: (i) we shall (if and to the extent that the cause of action relates to any or all of the School Uniform items purchased) repair or supply the items in question
again or refund the amount paid by you in respect of the items in question; and (ii) save in respect of liability for death or personal injury due to negligence, liability for fraud or fraudulent misrepresentation or for any other liability that cannot be in any way excluded or limited at law:

Save in respect of liability for death or personal injury due to negligence, liability for fraud or fraudulent misrepresentation or for any other liability that cannot be in any way excluded or limited at law, we shall not be liable to you for any of the following, whether arising from any cause of action or claim arising out of or in connection with any purchase of School Uniform items made from us (whether through this Website or otherwise), with any loss or damage to any purchased School Uniform items in transit, with any use of the Website or otherwise (including under any tort (including negligence), for breach of contract, for misrepresentation (other than
fraudulent misrepresentation), for intellectual property infringement, under any statute or otherwise):

Nothing in these Terms and Conditions shall exclude or limit our duties and liabilities under any applicable legislation or any conduct of business rules which we are bound to comply with. Except as expressly provided in these Terms and Conditions we exclude all representations, conditions and warranties whether express or implied (by statute or otherwise) to the fullest extent permitted by law.

LAW AND JURISDICTION

These Terms and Conditions will be governed by and construed in accordance with the laws of England and Wales.  Disputes arising in relation to this Website shall be subject to the exclusive jurisdiction of the courts of England and Wales. If any provision of these Terms and Conditions are found to be invalid or unenforceable by a court, it will be severed from the rest of these Terms and Conditions which shall remain unaffected.

ENTIRE AGREEMENT

These Terms and Conditions represent the entire agreement and understanding between you and us relating to any purchase of School Uniform items made from us and any use of this website and supersede all other statements, representations or warranties (whether written, made by email or oral) made by you and us in respect thereof. Nothing in these Terms and Conditions shall affect the liability of either party in respect of any misrepresentation, warranty or condition that it makes fraudulently.

FORCE MAJEURE

We shall not be liable to you for any delay in, or failure of, performance of our obligations under these Terms and Conditions arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.

DISCLAIMER OF CONTENT

Whilst we have taken all reasonable steps to ensure the accuracy and completeness of the information on this Website it is provided on an “as is” basis and we give no warranty and make no representation regarding the accuracy or completeness of the content of this Website. Further, no warranty is given that this Website shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability.

Access to and use of this Website is at the user’s own risk and we do not warrant that the use of this Website or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection. We accept no liability for viruses. You are recommended to take all appropriate safeguards before downloading information or images from this Website.

The information contained in this Website has not been written to meet your individual requirements and it is your sole responsibility to satisfy yourself prior to ordering any products from us that they are suitable for your purposes. Orders will be subject to our Terms and Conditions. Any advice given on this Website is for guidance purposes only. Any such advice should not be relied upon or used as a substitute for legal or other professional advice on your specific requirements.

OWNED AND OPERATED BY

This is the Your School Uniform website (http://www.yourschooluniform.com) which is owned, operated and maintained by Yourschooluniform.com Limited (“we”, “us” and “our”). We are registered in England and Wales under company number 05135793 and our registered office is at Unit B, Salcombe Court, Salcombe Road, Alfreton, Derbyshire DE55 7EG