Uniform Supply for Back to School
1st September 2020
At this time of year we have a huge number of email enquiries, in order to reply to these as quickly as possible our customer services team will be unable to handle phone calls on Monday 1st and Tuesday 2nd September.
Thank you for your understanding while we try to help everyone as quickly as we can.
22nd June 2020
With the ongoing disruption to the supply chain for school wear and many suppliers to the school wear industry opening after several weeks of closure we wanted to update you on how we will be processing orders for the back to school period.
In the same way that schools are adapting to the a ‘new normal’ and operating in a very different way, it is the same for our business. Itâ€™s important that we discuss delivery expectations and ask for your help and understanding given the current constraints during this unusual and uncertain back to school period.
As well as the disruption with the supply chain for the industry we also have one of the earliest back to school dates for some time, adding extra pressure for delivery.
Please order the uniform you need for back to school as soon as possible and certainly by the end of July.
For orders placed in August, whilst we will be working hard to deliver these before the start of the new term, we process orders strictly in date order. We have lost nearly 3 months of preparation time in the lead up to the back to school peak period. With the impact of both social distancing measures and this lost time, we expect delays with later orders.
Ready Embroidered Stocks (In Stock Programme)
If your school has contracted for us to carry ready-embroidered stocks, please note our usual production programme has been severely disrupted by the closure of suppliers, transport disruption and uncertainties regarding school re-opening dates.Â These items are likely to experience Â longer delivery times as we will be manufacturing more items than usual over the back to school period.
Stock of Unifom
A small team has been working through the lockdown period to manage stock deliveries. We currently have significant stocks of blank and logoed clothing.
Website Availability Information
We are updating our system to better manage the supply chain disruption we are experiencing, and provide improved availability information to customers at the point of ordering.Â We are working hard with our IT team to have this in place by the end of June, ensuring more uniform is available to order and with more accurate delivery information.
Our warehouse staff are back at work, however with social distancing measures and one way systems in place we simply do not have the same capacity to process orders as before. We anticipate orders taking 3-4 weeks to process (once stock has arrived) as we consolidate more orders to increase efficiency and throughput in embroidery.
Phone Calls and Emails
We are currently unable to answer phone calls from parents, however we expect this to change shortly.Â Please check the FAQ sectionÂ of our website which has answers to many common questions. You can also check the progress of your orderÂ on our website. If you do need to contact us please email using firstname.lastname@example.org.
Whilst we would like it to be business as usual, we trust you understand we are working in an environment where until Friday 19th June there was significant uncertainty as to when students will return to school, and how many will return over what time frame.Â We are also concerned as to the impact of any further lockdowns should the coronavirus pandemic peak again.
We are doing our best to manage your school uniform requirements, whilst managing risks to our staff and business.
Your help with early ordering and understanding with deliveries is appreciated.
Carolyn Budding and Andy Utting